If the plugin or theme is not working properly and we also fail to help you then, in that case, you will get the money back. If the plugin and theme are working properly then you will not get the money back.
The nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. So all payments at WordPress GPL are non-refundable and any request or dispute will be rejected without any communication.
Though we can assure you of the best possible 24×7 access to our website, sometimes downtime can happen which may hamper services. Further more, if you think you might have some doubts then why not just subscribe for a month before committing to a longer subscription?